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- 53-piece flatware set, service for 8
- 5-piece service set, 16 teaspoons, and 8 each: dinner fork, salad fork, soup spoon, and knife
- Corrosion-resistant 18/0 stainless-steel construction never needs polishing
- Pieces gleam with both satin and glossy accents and feature refined edges and square tips
- Dishwasher-safe; limited lifetime warranty
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Product Description:
Oneida's Mercer is pleasing, practical and precise. Mercer's beauty lies in its simplicity. Clean lines and a familiar shape give this design universal appeal and flexibility when matching with dinnerware. The combination of bright and satin finishes on the handle bring a fresh look to your tabletop. | | | | |
Average Rating : 
Rating :  - Nice feel, poor performance
We recieved Mercer place settings for 24 and 2 serving sets for our wedding. We selected the pattern because of its appearance and sturdy but lightweight feel. Much to our dismay, we have had to "baby" these pieces more than either of the past sets he or I owned. In addition to switching to only powder detergents for the dishwasher and elimination of anything extra in the detergent, we continue to get rust spots and "detergent burn" (as labled by Oneida upon returning individual pieces for replacement).
The first time I called Oneida, about 2 weeks after the wedding, customer service was great and shipped out two replacement pieces. One week later, I called again and they shipped another piece. Upon calling one month later with more than 20 distressed pieces, the had me ship the pieces (not cheap) to them and them they shipped replacements. Now, 4 months after the wedding, I did inventory again this morning and found 40+ pieces with problems.
I called again and this time inquired about why this was happening...the results were not what we had experienced in the past with his 10+ year old set and my 20+ year old set (both Oneida, different patterns). In the past, it seemed as if we could clean or use the pieces any way we desired without problems. We were overly pleased with our pasts sets as had been our firends and families with their sets. The person who took my call explained that sets of that age were all made in America and that all products were now made overseas. I was not comforted.
She offered to send a pick-up label for me to return all of our pieces for a piece-for-piece exchange of our current pattern for one of four other patterns. I then asked if they had a higher-end product that might be necessary for us to own to avoid our problems. She did say that they had a "lifetime" line but that she gets similar complaints.
I appreciate their attempts to "fix it" and hope that a pattern change is "the fix". We do not recommend "Merecer". Hopefully we can again recommend Oneida, though - we will see.
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